Order Confirmation
Upon placing an order through our website, you will receive an email confirming receipt of your order and providing details about the transaction. Please review this email carefully and contact us immediately if there are any discrepancies.
Shipping and Delivery
We aim to dispatch all orders within 5 business days. Delivery times vary depending on your location and selected shipping method. Shipping costs are clearly displayed at checkout.
Returns and Refunds
Eligibility
You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Process
To initiate a return, please contact our customer support at [insert customer support email or phone number]. We will guide you through the process and provide you with a return authorization.
Refunds
Upon receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund. Approved refunds will be processed within 7 business days to the original payment method.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact our customer support immediately.
Damaged or Incorrect Items
If your order arrives damaged or is incorrect, please contact us within 48 hours of delivery, providing photographic evidence. We will rectify the issue by offering a replacement or refund.